Surtees Hotel - Newcastle upon Tyne

12-18, Dean Street, Newcastle upon Tyne, United Kingdom, NE1 1PGshow map
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Rooms and Guests
2Guests1room
Highlights
7
Very goodBased on  283 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Design Hotels in United Kingdom

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Overview

The excellent Surtees Hotel is located in a tourist area of Newcastle upon Tyne.

Surtees Hotel lies in the vicinity of a theater, a gallery and a church as well as Quayside, which is 700 meters away. The property is set within 1 km distance from the city center.

This hotel is ideally placed close to restaurants and bars.

A 15-minute drive will take guests to Newcastle airport.

Rooms

The luxurious rooms at Surtees Hotel come with heating, plasma TV, a personal computer, a writing desk and a closet. They are equipped with an electric kettle, a dishwasher and coffee/tea makers.

Eat & Drink

Breakfast is available from 07:00 to 09:30. The stylish bar serves a selection of coffee and tea. Zizzi are located within 250 meters away.

A full english breakfast is served at the price of GBP 7.95 per person per night. 

Services

Such facilities as a designated area for smoking, a luggage storage and a lift are available on-site.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Paid Public parking is possible at a location nearby.

Number of rooms:   40.

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Facilities
Wi-Fi
Parking

Off-site car park

Luggage storage
24-hour services

24-hour reception

Food/ Drinks

Bar/ Lounge area

Restaurant

Swimming pool

Outdoor swimming pool

Spa and relaxation

Solarium

TV

Flat-screen TV

Services

  • Room service
  • Housekeeping
  • Tours/Ticket assistance

Dining

  • Paid breakfast
  • Restaurant
  • Bar/ Lounge area
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Spa & Leisure

  • Outdoor swimming pool
  • Garden area
  • Leisure/ TV room
  • Solarium

Room view

  • City view

Room features

  • Heating
  • Terrace
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV

Room decor

  • Carpeted floor
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Good to know
Check-infrom 2 pmFREECheck-outuntil 11 amFREE
Children & extra bedsThere are no cots provided in a room.  There are no extra beds provided in a room. 
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • City landmarks
St James' ParkSt James' Park3000 ft
Newcastle Train StationNewcastle Train Station1700 ft
Newcastle Train StationNewcastle Train Station1700 ft
Northumberland StreetNorthumberland Street2000 ft
Eldon SquareEldon Square2000 ft
Newcastle United FCNewcastle United FC3300 ft
Theatre RoyalTheatre Royal1000 ft
The SageThe Sage1700 ft
Northumbria UniversityNorthumbria University2300 ft
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The Lindisfarne RoomThe Lindisfarne Room2.5 mi
Newcastle University Robinson LibraryNewcastle University Robinson Library4000 ft
Royal Victoria InfirmaryRoyal Victoria Infirmary4000 ft
Newcastle General HospitalNewcastle General Hospital1.4 mi
MetroCentreMetroCentre2.5 mi
Metro CentreMetro Centre2.5 mi
Nobles AmusementsNobles Amusements1.3 mi
Metro Radio ArenaMetro Radio Arena3700 ft
MetroCentreMetroCentre2.5 mi
Wet n' WildWet n' Wild6.2 miRotary Way, Royal Quays, North Shields
Beamish WildBeamish Wild6.2 miStanley
North East Land, Sea and Air Museum North East Land, Sea and Air Museum 6.4 miOld Washington Road
Customs HouseCustoms House6.9 miMill Dam, South Shields
Pots and PancakesPots and Pancakes6.9 mi12A Russell Street
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Getting around
Airports
Newcastle Airport (NCL)5.7 mi
Durham Tees Valley (MME)32.7 mi
Train
Newcastle Train Station2000 ft
Underground
Metro Radio Arena4000 ft
MetroCentre2.5 mi
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Reviews
6.8
Very goodBased on  283  reviews
  • 5.8
    Guest rating

    Excellent location

    Room very dated, bathroom in poor state, mould in shower. Bareable for one night but couldn't stay here much longer than that.

  • 3.8
    Guest rating

    Bed was extremely uncomfortable, shower did not work initially however this was due to unclear instructions on how to work it. Very dated. Woken up at 9am due to buildings work

  • 9.6
    Exceptional

    Clean and very welcoming, would stay again but book in advance

  • 4.2
    Guest rating

    Staff were happy to store bags for the day. Heritage protected lift.

    We booked a strictly non smoking room. We were allocated room 1 which reeked of stale smoke. It was as bad as if someone had thrown up. Room was very noisy with other guests crashing around at 3.30am. Very poor value compared to Jury, Ibis, Holiday Inn. Would go out of my way not to stay there again. Mike.

  • 7.0
    Very good

    Trying to modernise hotel. What they lose in one thing they make up for in service. Was good value

    Wifi not available in room. Room backed onto railway line. No blackout curtains.

  • 10.0
    Exceptional

    I have stayed at the hotel twice now and I have always found the hotel staff are friendly and welcoming, on both occasions my room has been spacious and clean with a contemporary style. The bath rooms are modern and clean too.

  • 10.0
    Exceptional

    Room was very comfortable & clean. Reception staff helpful, polite & professional

  • 6.2
    Good

    Reason for staying at the hotel was for a stag trip. The hotel is at the very heart of Newcastle Nightlife and 5 minute walk from Quayside.

    The older room of this hotel are in desperate need of tlc giving the fact we paid £170 each for a 2night stay, issues we had with our room 39, toilet did not flush, lights did not work and the general condition of the room was not great. However spoke to the fantastic reception staff who moved us to the newer part of the hotel and have to say very impressed.

  • 5.8
    Guest rating

    The breakfast and breakfast room was nice. Room was spacious as well.

    The electricity in my room went out 3 times during my stay. When taking a shower, the more pressure you get, the colder the water becomes. These probably only apply to my room.

  • 3.2
    Guest rating

    the girls on the desk were fit

  • 8.2
    Fabulous

    Cheap and good access to to city friendly staff

    The layout on the 2nd floor is a bit up and down and we could hear the people upstairs using the wc which wasnt nice especially at 630 in the morning

  • 5.4
    Guest rating

    It was in a brilliant location.

    Room reflected nothing what was advertised. Hotel lobby was very modern, stylish then our room looked like you'd gone back ten years. Things broken in the room, damp on the roof in the bathroom.

  • 7.4
    Very good

    Friendly, helpful staff, comfortable room, good location, free 3-pack of bourbon biscuits.

    A few minor gripes: the digital tv didn't work - all digital channels just stuttered and clipped and crackled rendering it totally unwatchable. There was no discernable way of making the shower work - taps: check, shower head: check, button or lever that makes water come out of shower head instead of taps: nope. Contact reception you say? There was no phone in the room with which to do this. The free bottles of "shower gel", "shampoo" etc all contain precisely the same all- purpose gloop. Having been offered on arrival a full english breakfast between 8 and 10am for £5 I agreed, when I went down to the breakfast room at 8:10am nothing was ready, and although the nice lady did hustle to put me something together this wouldn't have been much use had my meeting been at 9am not 9:30am. Despite these gripes I rather enjoyed my stay - the room was pretty and comfortable and clean and the staff were all very nice.

  • 3.8
    Guest rating

    Location good , hotel worn and dated.

    Dirty bathroom, toilet seat broken filthy taps and grout, shower no pressure dirty flooring ,stained carpet in main area, well worn and filthy.Plaster on ceiling in bedroom falling off complete with stains all over and cobwebs.Bed disgusting all stained have thrown better in the skip!Could not wait to get home for a bath to feel clean! Still waiting for manageress to call back 2 days later, receptionist keeps making excuses.Not good customer service on handling concerns.

  • 5.0
    Guest rating

    Close to Quayside

    Tatty, tired, shabby, should I go on????????

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Highlights
7
Very goodBased on  283 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Design Hotels in United Kingdom

Use Badge
Good to know
Check-infrom 2 pmFREECheck-outuntil 11 amFREE
Children & extra bedsThere are no cots provided in a room.  There are no extra beds provided in a room. 
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Newcastle Airport (NCL)5.7 mi
Durham Tees Valley (MME)32.7 mi
Train
Newcastle Train Station2000 ft
Underground
Metro Radio Arena4000 ft
MetroCentre2.5 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room
Cities nearby